All orders are custom and made to order. All orders will ship within 5 – 10 business days from the day the order is received.
Orders are processed during business hours and delivered Monday – Friday, excluding holidays. Shipping time varies by destination. You will receive tracking information as soon as your order ships so you can check for updates while it’s making its way to you.
Shipping labels are created automatically using the shipping address you provide at checkout. If you realize you entered the wrong address, please email us the correct address within 24 hours of placing your order.
If your order is returned to us because of an incorrect address, we will contact you for the correct information. You are responsible for the additional fees associated with re-shipping your order. We are not able to issue a refund in the event you decide you don’t want your order re-shipped.
Each 1885 Atelier piece is custom made when you place your order. Unfortunately, this means we cannot accept returns.
However, if your piece is damaged during the shipping process or arrives with any imperfections, please contact us at orders@1885atelier.com or via the contact form on the website within 10 days of receiving your order and include images of the damage and box your order arrived in.
If your order is damaged in transit, please e-mail orders@1885atelier.com or submit an inquiry via the contact form within 10 days of receiving your order (It’s imperative that you open your package within this time frame). Please include photos of the product damage as well as the box as it was when you received your order.
To help us make things right, please keep the original packaging along with your print. Sharing photos of the print and the shipping box will allow us to process your claim as smoothly as possible.
If your order arrives damaged, we’ll file a claim with the shipping carrier on your behalf. As soon as the claim is accepted, we’ll either re-send your order or issue a refund, whichever you prefer. Because the timeline depends on the carrier, there may be a short delay, and we’re grateful for your patience while we work with them to resolve the claim.
Yes, we do! We are able to offer free shipping on orders placed within the USA as well as the UK, the EU, Norway, Iceland, Liechtenstein, and Switzerland.
While we’re able to provide free shipping to many regions, international rates are significantly higher. To keep shipping affordable, we’ve partnered with our carriers to offer discounted flat rates of $29.95 for prints and $49.95 for framed orders shipping to Canada and the rest of the world.
